Customer service

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:: Services

Pre-sales and after-sales service departments at Ugolini have the common purpose of granting full customer satisfaction not only by providing guidance as to the choice of the most suitable product for his needs but continuing with the best after-sales assistance possible.

To do so, Ugolini offers both immediate assistance (by telephone and online) and on site assistance (directly or through its agents) anywhere in the World.

Ugolini's qualified electronic and mechanical engineers ensure proper, detailed technical information and suggestions/recommendations for exploiting the performance of their machines in the best possible way.

The team of experts at Ugolini's in charge of solving problems of a mechanical, electrical/electronic, pneumatic nature provides suggestions on dyeing programs to load in the machines for their optimum operation. The service offered by the after-sales department is namely:

Machine installation and start up;
Complete overhauling of second-hand machines;
Exhaustive technical after-sales assistance on contracts;
Tele and online assistance;
Training of machine operators.

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Ioreover, our efficient spare parts department with its database for the whole range of machine parts ensures quick deliveries anywhere without harmful production stoppages.

All parts of Ugolini's machines have been designed for optimum performances.
For a long machine life, always use original spare parts supplied by UGOLINI Srl... This guarantees a long life performance and reliability of the parts and best performance and reliability of the whole.

"Ugolini srl" original spare parts is your best and wisest investment!

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